Crothall Healthcare | Top Medical Equipment Maintenance Services Company 2023

MedTech Outlook Magazine

Crothall Healthcare
Premier Healthcare Support Service Driven by Technology

Jim Cheek, President, Crothall HealthcareJim Cheek, President
Being a patient’s greatest ally through the treatment journey makes a healthcare service provider stand out in the crowd. Crothall Healthcare achieves this through the flawless services and solutions it offers in the healthcare sector with the aim of improving care outcomes. It is the premier healthcare support service provider dedicated to patient safety and satisfaction nationwide. As an organization that focuses solely on healthcare, every one of its service lines, including healthcare technology management (HTM), impacts the optimal patient experience. After all, having safe, reliable, and properly functioning medical equipment ready and available underpins patient diagnosis and treatment every day.

Crothall’s Healthcare Technology Solutions (HTS) division is making a difference in the medical equipment maintenance space. Its Technical Resource Center (TRC) in Mooresville, NC, houses five areas of critical support to drive operational excellence, including the cybersecurity operations center, where the team is committed to helping healthcare organizations mitigate risk and meet cybersecurity goals associated with connected medical devices.

TeamCHAMPS, Crothall’s informatics platform, is considered mission control for its operators and service teams. It delivers a wealth of data needed to service critical and non-critical devices in order to keep clinical operations seamlessly running.

The Healthcare Technology Planning group provides data-driven medical asset management, including utilization data, detailed priority replacement guidance, and justification to client partners through its capitalINSIGHTS platform.

The TRC’s dedicated team of procurement specialists ensures 24/7 parts procurement and is always ready to support engineers and technicians in the field. These capabilities are further complemented by the quality and compliance team, which focuses on ensuring patient safety, reducing medical device risk, and ensuring every client is audit ready every day.

“Our clinical engineering teams play a significant role in reducing the anxiety, frustration, and fear accompanying a hospital stay. We monitor the facility and design an HTM program that minimizes downtime and the risk of lost equipment or unexpected waits before any procedure,” says Jim Cheek, president of the HTS division.

While a hospital stay always brings uncertainty, Crothall HTS ensures order and reliability so nurses, technicians, and providers have the tools they need to care for patients.
Regardless of the equipment or manufacturer, its teams are constantly learning new technical and soft skills to improve their ability to diagnose, expedite repairs, and communicate back to the end user.

Crothall’s program value is a data-driven service strategy that extends the lifecycle of essential equipment, but just as important is a line of sight for its clients to proactively mitigate the financial and security risks inherent to healthcare technology and networked systems. It offers an industry-leading infrastructure with state-of-the-art solutions for cybersecurity management (cyberHUB), remote monitoring for imaging equipment (remoteINSIGHTS), and equipment distribution and disinfection (equipREADY).

The HTS division maintains the highest quality and regulatory compliance standards. In addition, it maintains an ISO 13485:2016 certified Quality Management System. Its registration scope is as a complete life cycle medical device service provider, offering equipment management, technical support, and OEM equivalent repair services of clinical and diagnostic equipment nationwide.

Our clinical engineering teams play a significant role in reducing the anxiety, frustration, and fear accompanying a hospital stay. We monitor the facility and design an HTM program that minimizes downtime and the risk of lost equipment or unexpected waits before any procedure.

Crothall is one of the very first organizations in the space to commit significant investment in IT training for its technicians, building an infrastructure of expertise starting with CompTIA IT fundamentals for every technician and advancing to area experts with CompTIA A+ certification. It is regionally upskilling cybersecurity experts with more advanced training. A partnership with Asimily has resulted in best-in-class vulnerability management risk monitoring and security operations expertise.

Crothall’s partners are looking for trusted advisors. There is rarely a surge of capital to meet the surge of demand for healthcare technology upgrades and replacements, so hospitals of every size must have a strategy in place to ensure the availability and uptime of lifesaving and revenue-generating assets. Crothall’s progressive solutions are yielding excellent results throughout the care delivery paradigm.

A long-term HTS partner having an immediate need for additional infusion pumps at one of its facilities turned to their onsite Crothall HTS director of biomedical engineering, who had just played a vital role in the implementation of new infusion pumps and has a comprehensive understanding of their inventory of pumps, old and new. Crothall’s onsite healthcare technology management team located the required pumps within the health system’s current inventory to fill their immediate need. This helped avoid unnecessary capital purchases of new equipment and prevented increased operating expenses from managing additional medical devices.

Top 10 Medical Equipment Maintenance Services Companies - 2023

Company
Crothall Healthcare

Management
Jim Cheek, President

Description
Crothall Healthcare is the “Premier Healthcare Support Service Provider Nationwide,” which is dedicated to focusing on patient safety and satisfaction. Crothall’s Healthcare Technology Solutions (HTS) division is creating a difference in the medical equipment maintenance space.

Crothall Healthcare News

Crothall EVS Earns 2023 CIMS GB-Certification with Honors for 7th Consecutive Time

WAYNE - Crothall Healthcare, a Compass One Company that provides specialized, high-quality, innovative, and responsive environmental support services (EVS) exclusively to the healthcare industry, has extended its industry-leading green building certification streak from the International Sanitary Supply Association (ISSA)—The Worldwide Cleaning Industry Association.
Crothall Healthcare has successfully secured the Cleaning Industry Management Standard (CIMS) certification, as well as the CIMS Green Building certification, for the 7th consecutive occasion. This accolade is a testament to the company's unwavering dedication to upholding high standards in quality systems, service provision, human resources, and health, safety, and environmental responsibility within the cleaning industry. Notably, Crothall Healthcare made history in 2009 by becoming the inaugural healthcare support service firm in the United States to attain this distinguished certification.
“This distinction reaffirms that Crothall Healthcare EVS is the most highly regarded provider in our business, working tirelessly every day, on behalf of our clients, to keep health facilities safe and to prioritize sustainable practices,” said Crothall Healthcare CEO, Tom Racobaldo. “Being continually certified by this internationally respected organization based on its exceptionally high standards recognizes our company’s unwavering commitment to quality and sustainability.”
The certification procedure for CIMS-GB is overseen by autonomous and accredited evaluators. It assesses criteria that encompass environmental considerations and sustainability governance, the integration of innovative practices to enhance operational excellence and standards, uniformity in service implementation, a resolute dedication to applying and managing a robust standard platform within a specific system location, and impartial validation by a third-party entity.
With a strong presence in the EVS market, Crothall holds a significant market share and extends its services to a considerable number of the Top 100 Hospitals. This extensive outreach is made possible through nearly 1,200 healthcare service teams spread across 47 states and territories.

Compass One Healthcare Launches Third Annual Socktober Campaign with New Partners and Expanded Reach

TLANTA: Compass One Healthcare (Compass One), powered by Morrison Healthcare, Crothall Healthcare, and CCL Hospitality Group, have teamed up this year to promote “Socktober,” an annual campaign during which socks are collected to donate to local charities and shelters.
Compass One started the annual campaign in 2021 and has since helped collect more than 310,000 socks.
This year, Compass One will be joined by representatives from the American Nurses Association (ANA)’s Healthy Nurse, Healthy Nation™ program, the American Nurses Foundation and RefugeeOne at the American Nurses Credentialing Center’s (ANCC) National Magnet Conference® and ANCC Pathway to Excellence Conference® in Chicago. It’s the largest nursing conference in the U.S. taking place from October 12-14, during which attendees are encouraged to donate winter socks.
“Each pair of donated socks is a small ray of hope for those in need,” said Bobby Kutteh, Compass One’s chief executive officer. “This year we are elevating our efforts by inviting our partners at ANA, the Foundation as well as ANCC conference attendees to join us in collecting more socks to create an even bigger impact in the communities we so proudly serve.”
The nurses at the conference will be cheered on by professional Chicago sports teams for their efforts to support RefugeeOne. Chicago’s professional women’s soccer club, the Chicago Red Stars’ mascot, Supernova, will make a special appearance Thursday, October 12, to energize the crowd and encourage warm winter sock donations. To show the Red Stars’ gratitude for nurses and all that they do, the Red Stars are offering discounted tickets to all conference attendees to their game Sunday, October 15. The Red Stars, Chicago Bulls and the Chicago Bears showed their support by donating autographed items and tickets to the Bulls’ October 12 preseason basketball game, which will be raffled off to nurses who donate socks.
“Many of our refugee friends are escaping violence, persecution, and war and arrive in the U.S. with little to no personal possessions. The first thing that RefugeeOne provides them with are basic necessities like clothing, so receiving an influx of warm winter socks will be an incredible help to us,” said Melineh Kano, RefugeeOne’s Executive Director. “Receiving new clothes is a symbol to these brave men, women, and children of their new lives here in the U.S. and provides them with the comfort of knowing they will be supported during their journey.”
Since 1982, RefugeeOne has welcomed more than 20,500 refugees through the U.S. Refugee Admissions Program, providing refugees with furnished apartments, English classes, job search support, mental health care, youth programming, and mentors to help them adjust to life in the U.S.
Incorporating the Socktober collection efforts into the ANCC conferences will create a collaborative opportunity to tap into the generosity of the more than 11,000 attendees and boost the number of socks collected.
“Every year we support local organizations in our host cities. We are proud to join Compass One on this incredible Socktober campaign benefiting RefugeeOne,” said Kate Judge, Executive Director of the American Nurses Foundation, which is the research, education, and charitable affiliate of ANA. “We are looking forward to the continued excitement around the donation opportunity at our conferences and are excited to see Compass One beat their goal for 150,000 socks donated over the course of the month.”
Compass One and ANA have long been partners through the Healthy Nurse, Healthy Nation™ program in finding solutions to connect and engage nurses, employers, and organizations around improving health in six main areas: mental health, physical activity, nutrition, rest, quality of life, and safety. Through Compass One’s data-driven technology solutions and enhanced professional support services, nurses are able to focus more of the time on the clinical care that keeps them practicing at the top of their license.

Crothall expands with acquisition of Technical Prospects field service division

Crothall Healthcare is widening its Northeast, upper Midwest, and Western regional footprints with the acquisition of Technical Prospects’ field service division.
Technical Prospects specializes in facilitating parts procurement, technical support, and engineering training for various medical equipment, including CT, MR, cath-angio, C-Arms, general X-ray, ultrasound, and mammography equipment, with a specific emphasis on Siemens Healthineers solutions. In August 2023, DirectMed Imaging acquired Technical Prospects. Recently, DirectMed Imaging made the strategic decision to exit the equipment service business, choosing to concentrate on its core strengths in parts, systems sales, and training. The company is headquartered in Appleton, Wisconsin.
Crothall, based in Wayne, Pennsylvania, provides support to nearly 1,300 healthcare service teams across 150 healthcare organizations in 46 states and territories. Its services encompass healthcare technology solutions, environmental services, patient transport and observation, facilities management, ambulatory services, and sterile processing.
DirectMed Imaging asserts that the acquisition of Technical Prospects' field service division enhances its capabilities, enabling it to better compete with other independent service organizations and original equipment manufacturers in the industry.
“Technical Prospects' field service division complements Crothall Healthcare’s existing full-service biomed/multivendor Imaging capability. Technical Prospects has a sterling reputation as a Siemens specialist. The acquisition brings even more depth and breadth to Crothall’s capability on the latest Siemens Healthineers imaging products,” said Geoffrey Hunt, Crothall’s VP of imaging healthcare technology solutions, in a statement.
Moreover, healthcare providers relying on Technical Prospects and its field service division will gain access to a range of new healthcare technology management services. These services include proactive planning, predictive maintenance, stringent compliance measures, and seamless disposal. This comprehensive approach enables providers to implement a well-coordinated and cost-effective maintenance and management plan, supported by data analytics, across all original equipment manufacturer (OEM) modalities throughout their life cycles.
All personnel within the field service division have now become part of Crothall Healthcare, integrating seamlessly into the existing Crothall Healthcare brand. Crothall's Healthcare Technology Solutions (HTS) division achieved ISO 13485 certification in 2019 and was recertified in 2022.
In November, at the RSNA 2023 Annual Meeting, DirectMed Parts & Services announced its decision to discontinue the equipment service brand. The company introduced its new brand, DirectMed Imaging, unifying its recently acquired subsidiaries—Technical Prospects, ScanMed, and LBN Medical—under a single identity. This rebranding initiative includes a new logo, visual identity, and the brand concept, "Comprehensive Made Simple."